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FAQs

What scale are Spectre Miniatures?

Spectre Miniatures figures are 28mm. Our vehicles, guns and scenery are 1/50 scale.

Do the figures come painted and assembled?

All of our products are unpainted. The figures are mostly single piece; there are a small number that require minor assembly. The vehicles require assembly, there are some construction guides on our Downloads page but if you get stuck send us an email: info@spectreminiatures.com

What are the products made from?

Our figures are metal. The vehicles and scenery are resin.

Do the figures come with bases?

No, but you can buy bases from us in the recommended size of 20mm. A popular substitute in this size is a UK penny coin!

Do you ship to my country?

Yes, we ship worldwide.

How long will it take to receive my order?

We aim to dispatch all orders within 3 working days. If there are any significant delays to this time, we will post an update on our Facebook page. Once an order is dispatched we have no control over how long it will take to reach customers, but typical delivery times are within one week within the UK and up to 21 days for international orders.


We strongly recommend that all international customers select the Tracked Shipping order at checkout. It is important to note that we cannot provide any tracking information if this option is not selected and it is the best way to find out where your parcel is.


My order hasn’t arrived – what do I do?

If it has been 4 weeks since dispatch and your order hasn’t been delivered we ask that you contact your local post or sorting office. If they do not have any information you should email us at info@spectreminiatures.com with your order number.


Please note, it is your responsibility to provide accurate shipping information. If an order is lost due to an incorrect shipping address, Spectre Miniatures is not responsible. Tracked shipping is the best way to be sure of where your order has gone.


The item I want is out of stock – what happens now?

Any item that is out of stock, or has a ‘sold’ sign on the product picture, is temporarily unavailable. We frequently restock our products so it hopefully won’t be long until it is back. You can sign up for ‘Back in Stock’ notifications on each individual product page so that you receive an email alert when it is available again.

 

Can I buy Spectre Miniatures from any other retailers?

The only retailer for our products is us. www.spectreminiatures.com is the only place you can buy our product; any you see elsewhere are likely to be counterfeit and we would appreciate you letting us know about them! We do attend trade shows throughout the year and post details of these shows on our Facebook page.

 

I run a store and I want to stock Spectre Miniatures! What should I do?

Thank you for your interest! We currently do not have any distributors but are always interested to hear from retailers so please email us at info@spectreminiatures.com with as much information about your store as possible!

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